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Self-Service Account Information

Self-Service is a secure web-based application that provides you with access to student services information such as course schedules and grades. As a student at Jefferson, you can perform various tasks such as registering for classes, checking midterm and final grades, and requesting transcripts in Self-Service.

Logging Into Self-Service

After you apply at Jefferson and while your application is being processed, you should create a Self-Service account to access Jefferson’s student information system. Your account information and instructions will be sent to the personal email address you provided on your application.  This email could take up to a week to reach you, so please check your email daily.

Self-Service FAQs

How do I find my password?

  1. Check your Jefferson College email account. Passwords for Self-Service are randomly generated and sent to this account.

  2. Check your Junk mail folder.  The email may have inadvertently been directed there.

  3. Check your Deleted folder.  If you have set up your account to delete junk mail automatically it will be there.

  4. Copy and Paste the password from the email.  If you type it in you may miss a character, letter or number. Note: Make sure when copying and pasting your password that you do not copy any blank spaces, which will cause your password to enter incorrectly.

How do I fix my password if it's not working?

You may have entered your password incorrectly. Please copy and paste your password from the "New Self-Service Account" email that you received. If your password still does not work, please contact us. Note: Make sure when copying and pasting your password that you do not copy any blank spaces, which will cause your password to enter incorrectly.

How do I change my password?

  1. Log into Self-Service.

  2. Click the My Profile tab at the top of the screen.

  3. Click Account Information in the blue menu bar.

  4. Click on Password.

  5. Follow the on-screen instructions to create a new password.

How do I register for classes?

Prior to registering for classes, students are required to meet with their advisor each semester to discuss a schedule. After this meeting, the advisor gives the student access to online registration. It is the student's responsibility to register for the appropriate courses.

  1. Log into Self-Service.

  2. Click the Register tab at the top of the screen.

  3. Click Traditional Courses in the blue menu bar.

You can register for any period for which the status is OK to Register. The registration wizard will guide you through the registration process, which should go through these steps:

  1. Click on the Period (i.e. 2016/Spring)
  2. Click on Section Search to search for classes.
  3. Click on Add on the right of the course information to add them to your cart.  If the button says Wait, you will be added to the wait list for that course.
  4. Click the blue link, Back to Registration, in the top right corner when you're finished.
  5. Review and finalize your schedule by clicking Next on the bottom right of the screen.
  6. If everything looks correct, click Next and you will complete registration.

Why can't I register for classes?

The registration period may not be open, your advisor may not have authorized you to register for classes, or you may be on the stop list. Contact the Registrar's office by calling (540) 224-4492.

How do I check my application status OR How do I access my account?

Self-Service accounts are issued only after the admissions office receives your application.  Please contact the Admissions Office to obtain information on the status of your application.  They may be reached by calling 540-985-8483 or 888-985-8483.

How do I drop a course?

  1. Click the Register tab.
  2. Click Traditional Courses in the blue menu bar.
  3. Click on the Period (i.e. 2016/Spring)
  4. Select any course you want to drop by using the drop column check box to the left of the course. Click the check box to the left of the course and a check will appear.
  5. Click the Next button and you will see the courses are no longer listed.
  6. Click the Next button again and this drops the course from your schedule.

How do I add a course?

  1. Click the Register tab.
  2. Click Traditional Courses in the blue menu bar.
  3. Click on Section Search located in the left menu pane.
  4. The Section Search window opens. Enter search criteria. For example,
    enter a course code (BIO 211) and select a Period (2015 Fall) from the drop down menu. Click Search and select a course to add a course to your cart. 
  5. If you want to see all the courses offered in a particular period, choose the period and click Search.

How do I request a transcript?

To submit a request for an official transcript, click the My Grades tab and choose Request Transcript. The Request Transcript window will open. You will need to enter the recipient's name, address, city, state and zip code and other required information. Click Submit Request.

How do I view my Academic Plan?

  1. Click on the Register tab.
  2. Click on Academic Plan. The Academic Plan window will open as shown below.
  3. Click on the blue link to open your specified Academic Plan.

How do I view my midterm and/or final grades?

  1. Click the My Grades tab and choose Grade Report. This opens the
    Grade Report window which displays a grade history for each year/term of enrollment.
  2. Select the link for the year/term to view your grades for the corresponding year/term.
  3. Click Print Report for a hard copy of the Grade Report.
  4. In the left pane, select the year/term from the Period drop down menu to view grades for a different year/term.