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This page describes additional tools available to assist you with your course design, delivery, and management. Listed tools include:

If you would like training on any of the tools listed below, please view the Contact Us page for more information on how to submit an Academic Services Request.

Firefox Web Browser

Because many Blackboard users have experienced problems using Internet Explorer, the preferred web browser for use with Blackboard 9.1 is Firefox (version 8 or later). Most Carilion computers (JCHS and VTC) now have Firefox installed. If you look on your computer’s desktop, you should see an icon labeled “Mozilla Firefox”. If you double click on that icon, it will launch Firefox and automatically take you to the new Blackboard login page.

If you need to install Firefox yourself or want to install it on your personal device, click here for step by step instructions.

After installing Firefox, you should also download and install the latest version of the Flash Player: http://get.adobe.com/flashplayer/, as well as the latest version of Java: www.java.com/getjava/.


Starfish is designed to increase college retention through better communication among students, faculty, and staff. It is an early warning and student tracking system as well as communication and scheduling system. Starfish is accessed through a tab at the top of your Blackboard account. To learn more review the Starfish Faculty Guide or visit JCHS Central and choose College Resources from the menu.

All faculty are required to do the following tasks in Starfish:

  1. Update your profile.
  2. Complete any flag surveys that you receive from Starfish during the week the survey is available. (You will receive an email from Starfish letting you know when a flag survey is ready for you to complete.)
  3. Use the Starfish system to raise flags when you have academic or personal concerns about a student.

*All faculty are strongly encouraged to set up office hours using Starfish so that students can have easier access to make appointments with you.  

EAC Outcomes

EAC Outcomes helps institutions make sense of survey data captured in Blackboard. Whether you are interested in responses to particular questions, responses in particular courses and sections, trends across institutional goals and outcomes, or levels of satisfaction over time, EAC Outcomes provides reporting and analytic tools to explore and answer these concerns and more. Access the following links to get started:

EAC Outcomes Download: Note: Save the file to your computer. When it finishes downloading, you will need to unzip the file and then double-click the "setup" file to beging the installation. If you encounter a permissions error during installation, you will need to contact the TSC Helpdesk (224-1599) for assistance getting it installed. Once the program is installed, check for and install any available updates (Help>Check for updates).

EAC Outcomes Installation: http://www.edassess.net/support/installEacOutcomes.aspx

EAC Outcomes Help: http://www.edassess.net/support/Default.aspx

Additional Files

Hierarchical Outcomes: EAC Outcomes and EAC VisualData allow you to map outcomes to individual test questions so that you can generate reports on student learning outcomes. This document provides some suggestions for setting up your outcomes prior to mapping them to questions.

Point Biserial Correlation: A brief paper on point biserial correlations and p-values that may be helpful.


i>clicker is an audience response system that allows students to instantly provide feedback and answer questions posed by their instructors. You can download the latest version of the i>clicker software on the i>clicker website.

If you want to learn more about using i>clickers, visit their support site, or take a look at the complete i>clicker User Guide.

For instructions on downloading your class roster from Blackboard for use with i>clickers, review the document Using i>clicker v6.1 with Blackboard 9 or view this short YouTube video demonstrating the process.


VoiceThread is a learning tool for enhancing student engagement and online presence. With VoiceThread, instructors and/or students can create, share, and comment on images, Microsoft PowerPoint presentations, videos, audio files, documents, and PDFs, using microphone, webcam, text, phone, and audio-file upload.

VoiceThread can be used for free from their site after you register.  However, the free version limits the instructor to 5 VoiceThreads.  It is recommended that you begin by using the free version to see if you really want to use this tool in your course(s).  There are tutorials provided by VoiceThread to help you get started.

If you decide that you want to incorporate the full-featured (paid) tool into your course after using the free version, please contact your Program Director or an Instructional Designer for more information.

JCHS Portal (Citrix)

The JCHS Portal can be used to access your Personal Drive and Shared Drives while you are away from your office.  This information is accessible from anywhere that you have an internet connection.  When accessing the JCHS Portal, you will use your AD (Exchange email) username and password to login.

To access the portal, you will need to type the following web address into your browser or click on the link: https://jchsapps.carilionclinic.org/.

Wacom Intuos Tablet

Click here for instructions on installing the drivers for the Wacom Tablet to your personal device.